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As with any customer provided service, Inland Waste Solutions hopes to avoid the need complaints. However, on any projects this large, misunderstandings will occur. Keep in mind the trucks are emptied periodically and will return to finish collections where they left off. If you feel you have been missed, please call (479) 878-1384 the following morning so a prompt pickup may be scheduled. If your complaint remains unresolved after speaking with customer service, contact the manager at (479) 878-1384. If you feel your complaint is still unresolved after speaking with the manager, please contact the front desk at City Hall (479) 621-1117 to report the concern. You may also report a concern online.
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In the event a regularly scheduled collection is missed through no fault of the customer, a special collection will occur within 36 hours of Orion receiving notification. Please call (479) 878-1384 the following morning so a prompt pickup may be scheduled. If you have been missed on a Friday, please call (479) 878-1384 between 8:00 AM-12:00 PM on Saturday to reschedule for a Monday pickup.
Bulky waste is collected once a month. Please do not co-mingle bagged trash with bulky waste. If it is in a bag, it is assumed to be household trash and will not be picked up. Bulky Waste Collection must be scheduled with Orion Waste Solutions by calling (479) 878-1384. Construction and/or demolition debris such as toilets, boards, plywood, or cabinets are not considered bulky waste and will not be picked up by Orion Waste Solutions.
Contact Orion Waste Solutions at 479-878-1384 to ask them what items are acceptable. You can also contact Benton County Environmental Division at 479-271-1083.
Yes. In accordance with the American with Disabilities Act and exceptional customers’ needs, Orion Waste Solutions will provide house to curb service at the rate of curbside service. Please contact Inland at 479-878-1384 for more details.
No. The City of Rogers encourages its residents to manage their yard waste using on-site techniques such as backyard compositing and mulching mowers. Alternatively, yard waste may be dropped of at either the Rogers Recycling Center located at 2300 N Arkansas St or the Rogers Street Department located at 3101 W Oak St. Curb side collection of yard waste may be disposed of by purchasing yellow yard waste bags from Orion Waste Solutions for $2.00 each. These bags will be picked up curbside on your regular solid waste and recycling pickup day.
By city ordinance, trash service in the City of Rogers is considered a part of the city's provision of basic utility services and is mandatory for all residential customers. Since the city is not able to verify when a house becomes occupied from being vacant, trash service can only be discontinued simultaneously with water services.
The City of Rogers contracts with Orion Waste Solutions for trash collection services and the monthly charge is automatically added to your water bill. Please contact Orion Waste Solutions at 479-878-1384 to request new service. A trash bin and a recycle bin will be delivered to your new address within 7 calendar days of the request. Services are constantly evaluated to ensure residents get the very best of service.
Yes, in certain circumstances a smaller bin can be provided. For example, if there is a disabled or elderly person with very little trash. They can apply for a smaller bin, must provide a drivers license or State ID and the request must be approved by the Water Department. The can sizes available are: 96 or 64 gallon rolling carts.
Contact Orion Waste Solutions at 479-878-1384 to request a repair or replacement. Customers will be provided a new bin within 7 calendar days of the request.