How can I file a complaint against LRS?

As with any customer provided service, LRS hopes to avoid the need complaints. However, on any projects this large, misunderstandings will occur. Keep in mind the trucks are emptied periodically and will return to finish collections where they left off. If you feel you have been missed, please call (479) 878-1384 the following morning so a prompt pickup may be scheduled. If your complaint remains unresolved after speaking with customer service, contact the manager at (479) 878-1384. If you feel your complaint is still unresolved after speaking with the manager, please contact the front desk at City Hall (479) 621-1117 to report the concern. You may also report a concern online.

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1. What should I do if LRS misses my trash or recycle on the scheduled pickup day?
2. How do I schedule a free bulk pickup?
3. I am not sure how to dispose of a particular item, who can I contact?
4. Can my cart be picked up at my doorstep if I am not able to wheel my cart to the curb?
5. How can I file a complaint against LRS?
6. Will my trash/recycle be picked up during the holidays?
7. When is leaf pickup? Is there a limit to the number of bags?
8. Can I dispose of landscape debris in the trash container?
9. My house is vacant, however I have to keep the water on due to house showings, how can I cancel the trash?
10. I'm about to move to Rogers, what should I expect from LRS as a new resident?
11. Am I able to request a smaller bin for either my trash or recycle cart?
12. How do I request a replacement for a damaged or stolen bin?