Emergency Medical Services
Medical Calls & Response Times
We respond to over 4,000 medical calls each year. Non-emergency ambulance calls are handled locally by other private ambulance companies, leaving our ambulances available for life-threatening emergencies. The average response time for an ambulance in the city is 4 to 5 minutes, compared to the national average of 9 to 12 minutes.
The Rogers Fire Department (RFD) operates four 24-hour and one peak volume Advance Life Support (ALS) Ambulances, six ALS Engines, two Basic Life Support (BLS) Ladders. The RFD also has three Basic Life Support (BLS) ATV's that are used for special events.
Medical care begins at our 911 center. There, all of our dispatchers are certified Emergency Medical Dispatchers. This training, along with sophisticated medical software, allows us to gather important information from callers and deliver dispatch life support until paramedics arrive. The City of Rogers has one dispatch center for all entities. This saves confusion and lost time that may occur when transferring from one dispatch center to another.
When appropriate for the patient's condition, The RFD utilizes medical helicopters to provide direct flights from the scene of an incident to the closest level 1 trauma center(s). At this time all local hospitals are level 3 and 4 trauma centers. Bypassing these types of hospitals and getting the patient directly to a level 1 trauma center has proven to decrease mortality rates by an average of 25%.
Although other services may be used when closer, Air Evac has agreed to auto-launch based on the 911 call type and be ready to land if needed. Other services that are utilized include Lifeline and EagleMed. Watch this video that highlights Rogers' healthcare capabilities.
Standard of Care
The City of Rogers strives to use the best technology and equipment available. Our ambulance coverage, equipment, and protocols rank us among the best emergency medical agencies in the multi-state region. The RFD utilizes the Northwest Arkansas Regional Protocols, with some exceptions for our particular needs. Some equipment and procedures utilized by RFD include:
- EMD Trained Priority Dispatchers
- RSI Protocols
- STEMI Alert System
- Automatic Ventilator
- Induced Hypothermia Protocols
- Mobile Data Computer with GPS and AVL
- Stryker Power-PRO Stretcher
- Use of METI patient simulators for training
- Use of Zoll Autopulse
- Zoll E Series Cardiac Monitor with 12-Lead, NIBP, Spo2, Bluetooth, and Capnography