Emergency Medical Services

Medical Calls & Response Times

We respond to over 5,400 medical calls each year. Non-emergency ambulance calls are handled locally by other private ambulance companies, leaving our ambulances available for life-threatening emergencies. The average response time for an ambulance in the city is 4 to 5 minutes, compared to the national average of 9 to 12 minutes.

Ambulance and Hospital

EMS Vehicles

The Rogers Fire Department (RFD) operates four 24-hour and one peak volume Advance Life Support (ALS) Ambulances, six ALS Engines, two Basic Life Support (BLS) Ladders. The RFD also has three Basic Life Support (BLS) ATV's that are used for special events. 


Medical care begins at our 911 center. There, all of our dispatchers are certified Emergency Medical Dispatchers. This training, along with sophisticated medical software, allows us to gather important information from callers and deliver dispatch life support until paramedics arrive. The City of Rogers has one dispatch center for all entities. This saves confusion and lost time that may occur when transferring from one dispatch center to another.

Trauma Centers

When appropriate for the patient's condition, The RFD utilizes medical helicopters to provide direct flights from the scene of an incident to the closest level 1 trauma center(s). At this time all local hospitals are level 3 and 4 trauma centers. Bypassing these types of hospitals and getting the patient directly to a level 1 trauma center has proven to decrease mortality rates by an average of 25%.

 Watch this video that highlights Rogers' healthcare capabilities.

Standard of Care

At the City of Rogers, we are committed to using top-of-the-line technology and equipment for advanced life support patient care. Our ambulance response, equipment, and protocols are among the most progressive in the country. Northwest Arkansas Regional Protocols are utilized in conjunction with the following procedures and equipment: 

  • EZ-IO
  • EMD Trained Priority Dispatchers
  • Pharmaceutical Assisted Intubation 
  • Zoll Automatic Ventilator with CPAP/BiPap Capabilities 
  • Mobile Data Computer with GPS and AVL
  • Ferno iNX Power Stretchers
  • Use of Lucas Device
  • Zoll X Series Cardiac Monitor