City Services - Closures & Updates
City Hall is open for business; however, the public must schedule an appointment prior to visiting. Please contact the appropriate department to schedule your appointment:
- Building Code Enforcement/Risk Reduction: (479) 621-1100
- Community Development: (479) 621-1186
- All Other Inquiries: (479) 621-1117
Rogers Aquatics Center
As of right now, there has not been a reopening date set for the 2020 season at the Rogers Aquatics Center. A final decision will be made within the next couple of weeks. You can see the full details HERE.
Rogers Parks & Recreation
All sports parks are closed to the public. These parks include Veterans, Regional, Northwest and Foerster. All other parks remain open to the public.
The following park amenities at all parks are closed:
- Play structures
- Tennis Courts
- Basketball Courts
- Volleyball Courts
- Soccer Fields
- Dog Parks
- Restrooms near play structures (We will try to keep restrooms on the Razorback Greenway open.)
Rogers Activity Center
The Rogers Activity Center (RAC) closed on Monday, March 16, following Governor Hutchinson's announcement to close schools. The RAC will reevaluate alongside the Rogers Public School system to determine future action. In addition to the facility closures, all programs and events that were scheduled for March and the beginning of April have been cancelled.
Rogers Public Library
Due to COVID-19, the Rogers Public Library is closed until further notice. Below are a few updates. These will be re-evaluated and adjusted as needed.
- Rogers Public Library is closing its exterior book drop until further notice. There will be no fines or overdue accrued for materials that were checked out since March 16 until the library reopens to the public.
- Any library cards that need to be updated or renewed are being extended until the COVID-19 crisis is over.
- Due dates for materials that you have checked out have been extended until we open again.
- No one will incur overdue fines during this time.
- Our old system is still sending out notices, so please disregard these.
- For now, be sure to use our digital services such as Libby, RBdigital, tutor.com, Lynda.com and more. Please view our social media posts for information.
- If you have not changed your PIN since we changed systems last Monday, it will be the last 4 digits of your library card number.
- If you have a student ecard, it is also available for online resources. Your PIN is the last four digits of your ecard number.
- Online tutoring from 8:00 a.m. until midnight through Tutor.com. Just go to the Library website and on the “quick links” on the lower right of the page click on Tutor.com. You will need a Rogers Public Library card.
- Unlimited streaming music from Freegal with your Rogers Public Library card.
- New titles and additional copies of eBooks and eAudio books through OverDrive with your Library card. This includes over 4,000 Duke Classics that have unlimited simultaneous usage.
- TumbleBooks, AudioCloud and Teen Cloud online products are available to anyone through our webpage (no library card needed).
- The Library’s public Wi-Fi is available from many areas of the parking lot 24/7. Please remember to adhere to social distancing.
- Look under our Research Page to find Newsbank, an online newspaper resource. Northwest Arkansas Democrat-Gazette articles are updated daily. A Rogers Public Library card is needed.
- Downloadable audio and eBooks at Library2Go and RBdigital.
- Downloadable magazines at RBdigital.
- Downloadable and streaming music at Freegal.
- Mango language.
- And much more.
Rogers Historical Museum
The Rogers Historical Museum is closed until further notice. Staff is continuing to work in the building and encourages you to call the Museum (479-621-1154) or email (email@example.com) if you need any help researching Rogers' history.
Adult Wellness Center
The Adult Wellness Center (AWC) serves as the most valuable amenity provided to the 50+ community in our region, and our number one priority is to maintain the health and safety of our members. Due to COVID-19, the AWC is temporarily close until further notice. During the closure, AWC staff will be cleaning, sterilizing and doing routine maintenance on the facility as we prepare for the return of our members.
Rogers Animal Services
We are instituting new protocols designed to minimize contact with the public and protect Animal Control Officers health during this crisis. We will let you know if there are any more changes to our operations as they become necessary.
Things to know:
1. We will start setting appointments at 10:30AM each morning.
2. We will not schedule appointments from noon to 1:00 for lunch.
3. If a customer needs to reclaim an animal they will still need to make an appointment.
4. We will schedule appointments in 30 min increments (with the last appointment allowed to be scheduled at 3:30PM.
5. We will need to have a customer’s name and phone number to schedule an appointment it.
6. If you need a license for your dog or cat, then you can email or fax a copy of your pet's rabies certificate to us. Our email is firstname.lastname@example.org. Our fax is (479)621-1104. We can take payment over the phone.
8. Citizens may no longer bring stray animals into the shelter. Call us and we will send an ACO to investigate.
9. If you see a stray dog and/ or you have possession of the animal call (479)621-1197. We will instruct you on what you should do so that we can gain custody of the animal.
Please provide us with the information we ask for during the call. If you are not willing to provide the information that we need or refuse to abide by our instructions we will not be able to provide you with assistance.
Rogers Water Utilities
The Customer Service Lobby at Rogers Water Utilities is closed to walk-in customers. The drive-thru remains open, and the friendly and knowledgeable Customer Service Team is still available to assist by phone (479-621-1142) or by email (email@example.com).
RWU has temporarily suspended all water service disconnections and has already reinstated services to those who had been disconnected due to non-payment in response to the developing events surrounding COVID-19 virus. Utility customers should continue to pay their bill for water, sewer, and trash services as the customer will be responsible for any charges and usage during this moratorium. If a Rogers Water Utilities customer is unable to make payment, we ask they contact our Customer Service immediately to set up payment options.
You are encouraged to interact with RWU remotely whenever possible for the health and safety of customers and staff. The following options are available for making payments without visiting Rogers Water Utilities:
Rogers Water Utilities partners with Our Healthy Communities to provide assistance to customers who are struggling to make their water utility payment through Help to Others (H2O). This program allows Rogers Water Utilities customers to contribute a set additional amount on their monthly payment to go directly to assisting other Rogers Water customers in need. We believe “Charity begins at home,” and many of our Rogers Water Utilities employees participate voluntarily in contributing to H2O as well as other charities in our community to assist our neighbors.
Help to Others provides assistance to Rogers Water customers who face unexpected hardships such as medical emergencies, temporary loss of employment, unexpected financial shortfalls beyond individual control, and other unfortunate situations. If you are interested in participating in Help to Others (H2O), please call our office at (479) 621-1142. You can also make a one-time donation at our drive-through, the RWU night-drop box, or by mail. For more information go to www.RWU.org/new-customers/services-and-information/ or www.OHCNWA.org
Rogers District Court
The Rogers District Court announced a Rescheduling Order, signed by Honorable Judge Chris Griffin, on Tuesday, April 28, 2020. As part of this Order, all "in person" court appearances will be rescheduled for after May 31, 2020.
All Pro Se litigants will receive written notice of their new court dates and all represented parties will have notice sent to their attorney(s) in accordance with the terms of the court’s Order. Both City and County Prosecutors are still working and available for defense counsel to contact and attempt to resolve cases via written plea agreements.
The Defendants will still be given the standardThe front windows of the court are still open and being staffed by the court clerks. Due to the fact that many of our public service work locations are not accepting workers at this time, the Defendants will be given a minimum of 90 days to comply with public service work requirements. Further, fines will not be set for a first payment until 90 days after their initial appearance
Please click HERE to see the full Order and more specific information.
Rogers Recycling Center
The Rogers Recycling Center and Yard Waste Facility is open for normal business hours. The Convenience Center, operated by the Solid Waste District, is open; however, you MUST be wearing a mask or you will not be allowed to enter the facility. Please note that there is very limited space for persons wishing to perform community service work at the Recycling Center.
Ozark Regional Transit (ORT)
On March 26, the Secretary of Health put a directive in place to limit public gatherings to 10 or less people. In order to be compliant with this directive, Ozark Regional Transit will limit the number of passengers on buses to a maximum of 9 persons with the 10th person being the operator.
In cases where there are more than the maximum allowable at a stop, the operator will notify the prospective passengers that the bus has attained the maximum allowable and the remaining passengers must wait until the next bus.