City Services - Closures & Updates
City Hall is open for business; however, the public must schedule an appointment prior to visiting. Please contact the appropriate department to schedule your appointment:
- Building Code Enforcement/Risk Reduction: (479) 621-1100
- Community Development: (479) 621-1186
- All Other Inquiries: (479) 621-1117
Rogers Aquatics Center
The Rogers Aquatics Center will remain closed for the 2020 season. Passes purchased for the 2020 season will be valid for 2021.
Rogers Parks & Recreation
All sports parks are closed to the public. These parks include Veterans, Regional, Northwest and Foerster. All other parks remain open to the public.
The following park amenities at all parks are closed:
- Play structures
- Basketball Courts
- Volleyball Courts
- Soccer Fields
- Restrooms near play structures (We will try to keep restrooms on the Razorback Greenway open.)
Rogers Activity Center
The Rogers Activity Center (RAC) is currently operated under the Phase 2 reopening guidelines with reservations and restrictions. Members must bring and wear a mask at all times except while actively exercising. Members will be screened upon entry and strict social distancing practices will be in place. For more information, please contact the RAC at 479-631-0336.
Rogers Public Library
The Rogers Public Library is open by appointment only and also for curbside service. These services will be available Monday-Thursday 9 am – 7 pm and Friday – Saturday 9 am – 5 pm. You will be able to place a hold on FIVE items per card. Interested patrons must have a library card in good standing and place items on hold through one of three methods:
- Online tutoring from 8:00 a.m. until midnight through Tutor.com. Just go to the Library website and on the “quick links” on the lower right of the page click on Tutor.com. You will need a Rogers Public Library card.
- Unlimited streaming music from Freegal with your Rogers Public Library card.
- New titles and additional copies of eBooks and eAudio books through OverDrive with your Library card. This includes over 4,000 Duke Classics that have unlimited simultaneous usage.
- TumbleBooks, AudioCloud and Teen Cloud online products are available to anyone through our webpage (no library card needed).
- The Library’s public Wi-Fi is available from many areas of the parking lot 24/7. Please remember to adhere to social distancing.
- Look under our Research Page to find Newsbank, an online newspaper resource. Northwest Arkansas Democrat-Gazette articles are updated daily. A Rogers Public Library card is needed.
- Downloadable audio and eBooks at Library2Go and RBdigital.
- Downloadable magazines at RBdigital.
- Downloadable and streaming music at Freegal.
- Mango language.
- And much more.
Rogers Historical Museum
The Rogers Historical Museum is closed until further notice. Staff is continuing to work in the building and encourages you to call the Museum (479-621-1154) or email ([email protected]) if you need any help researching Rogers' history.
Adult Wellness Center
The Adult Wellness Center (AWC) serves as the most valuable amenity provided to the 50+ community in our region, and our number one priority is to maintain the health and safety of our members. Due to COVID-19, the AWC is temporarily close until further notice. During the closure, AWC staff will be cleaning, sterilizing and doing routine maintenance on the facility as we prepare for the return of our members.
Rogers Animal Services
We are instituting new protocols designed to minimize contact with the public and protect Animal Control Officers health during this crisis. We will let you know if there are any more changes to our operations as they become necessary.
Things to know:
1. We will start setting appointments at 10:30AM each morning.
2. We will not schedule appointments from noon to 1:00 for lunch.
3. If a customer needs to reclaim an animal they will still need to make an appointment.
4. We will schedule appointments in 30 min increments (with the last appointment allowed to be scheduled at 3:30PM.
5. We will need to have a customer’s name and phone number to schedule an appointment it.
6. If you need a license for your dog or cat, then you can email or fax a copy of your pet's rabies certificate to us. Our email is [email protected] Our fax is (479)621-1104. We can take payment over the phone.
8. Citizens may no longer bring stray animals into the shelter. Call us and we will send an ACO to investigate.
9. If you see a stray dog and/ or you have possession of the animal call (479)621-1197. We will instruct you on what you should do so that we can gain custody of the animal.
Please provide us with the information we ask for during the call. If you are not willing to provide the information that we need or refuse to abide by our instructions we will not be able to provide you with assistance.
Rogers Water Utilities
The Customer Service Lobby at Rogers Water Utilities is closed to walk-in customers. The drive-thru remains open, and the friendly and knowledgeable Customer Service Team is still available to assist by phone (479-621-1142) or by email ([email protected]).
You are encouraged to interact with RWU remotely whenever possible for the health and safety of customers and staff. The following options are available for making payments without visiting Rogers Water Utilities:
Rogers Water Utilities partners with Our Healthy Communities to provide assistance to customers who are struggling to make their water utility payment through Help to Others (H2O). This program allows Rogers Water Utilities customers to contribute a set additional amount on their monthly payment to go directly to assisting other Rogers Water customers in need. We believe “Charity begins at home,” and many of our Rogers Water Utilities employees participate voluntarily in contributing to H2O as well as other charities in our community to assist our neighbors.
Help to Others provides assistance to Rogers Water customers who face unexpected hardships such as medical emergencies, temporary loss of employment, unexpected financial shortfalls beyond individual control, and other unfortunate situations. If you are interested in participating in Help to Others (H2O), please call our office at (479) 621-1142. You can also make a one-time donation at our drive-through, the RWU night-drop box, or by mail. For more information go to www.RWU.org/new-customers/services-and-information/ or www.OHCNWA.org
Rogers District Court
The Rogers District Court is operating with normal business hours and court cases have resumed. Masks are required to enter and screening takes place before entry.
Rogers Recycling Center
The Rogers Recycling Center and Yard Waste Facility is open for normal business hours. The Convenience Center, operated by the Solid Waste District, is open; however, you MUST be wearing a mask or you will not be allowed to enter the facility. Please note that there is very limited space for persons wishing to perform community service work at the Recycling Center.
Ozark Regional Transit (ORT)
On March 26, the Secretary of Health put a directive in place to limit public gatherings to 10 or less people. In order to be compliant with this directive, Ozark Regional Transit will limit the number of passengers on buses to a maximum of 9 persons with the 10th person being the operator.
In cases where there are more than the maximum allowable at a stop, the operator will notify the prospective passengers that the bus has attained the maximum allowable and the remaining passengers must wait until the next bus.