As with any customer provided service, LRS / Orion Waste Solutions hopes to avoid the need for any complaints. However, on any project, this large, misunderstandings will occur. Keep in mind the trucks have to be emptied periodically and will return to finish collections where they left off. If you feel you have been missed, please call 479-878-1384 the following morning so a prompt pickup may be scheduled. If you have been missed on a Friday, please call 479-878-1384 between 8 a.m.-Noon on Saturday to reschedule for a Monday pickup. If your complaint remains unresolved after speaking with customer service, contact the manager at 479-878-1384. If you feel your complaint is still unresolved after speaking with the manager, please contact the front desk at City Hall 479-621-1117 to report. You may also report a concern online.