City Services - Closures & Updates

City Hall


City Hall is open for business; however, the public must schedule an appointment prior to visiting. Please contact the appropriate department to schedule your appointment: 
  • Building Code Enforcement/Risk Reduction: (479) 621-1100
  • Community Development: (479) 621-1186
  • All Other Inquiries: (479) 621-1117

Rogers Aquatics Center


The Rogers Aquatics Center will remain closed for the 2020 season. Passes purchased for the 2020 season will be valid for 2021.  

Rogers Parks & Recreation


All sports parks are closed to the public. These parks include Veterans, Regional, Northwest and Foerster. All other parks remain open to the public. 

The following park amenities at all parks are closed: 
  • Play structures
  • Tennis Courts
  • Basketball Courts
  • Volleyball Courts
  • Soccer Fields
  • Pavilions 
  • Dog Parks
  • Restrooms near play structures (We will try to keep restrooms on the Razorback Greenway open.)
All programmed recreation (youth and adult sports) are currently suspended. We are following the schools' time frame on any programmed recreation, and at this time, it is all suspended until at least April 17. 

Rogers Activity Center


The Rogers Activity Center (RAC) is currently operated under the Phase 1 reopening guidelines with reservations and restrictions. Members must bring and wear a mask at all times except while actively exercising. Members will be screened upon entry and strict social distancing practices will be in place. For more information, please contact the RAC at 479-631-0336.

Rogers Public Library


The Rogers Public Library is pleased to announce that curbside pickup services will be offered beginning Tuesday, May 26.  These services will be available Monday-Thursday 10 am – 6 pm and Friday – Saturday 10 am – 3 pm. You will be able to place a hold on FIVE items per card. Interested patrons must have a library card in good standing and place items on hold through one of three methods:

1) log into their account on the Rogers Public Library website
2) call the Library at 479-621-1152 option 3
3) email the Library at rplaskalibrarian@rogersar.gov

Patrons placing holds through phone or email will need to provide their library card number.  All customary hold fees will be waived for this service.

Please allow 24 hours for staff to process hold items.  Staff will notify patrons via email, text, or phone call when materials are ready for pickup.  Patrons shall call the Library when they are on their way; staff will verbally verify their library card number before picking up bagged hold items at the front entrance of the Library.  In order to ensure public safety, patrons will have no physical contact with staff.

The Library will also open drive-through book drops for patrons to return library materials.  Only one of three returns will be open each day, Monday – Thursday 9 a.m. – 7 p.m. and Friday – Saturday from 9a.m. – 5 p.m.  Book returns will remain closed on Sundays until further notice.  For the safety of staff and patrons, all items returned will be quarantined for 72 hours, and then back-dated when checked in, to make sure that patrons do not accrue late fines.

During our closure, please find books, audiobooks, magazine, movies and databases available 24/7 at www.rogerspubliclibrary.org. Daily vendors, authors and publishers are making new resources available. Below is an example of some of the available resources:

  • Online tutoring from 8:00 a.m. until midnight through Tutor.com.  Just go to the Library website and on the “quick links” on the lower right of the page click on Tutor.com.  You will need a Rogers Public Library card.
  • Unlimited streaming music from Freegal with your Rogers Public Library card.
  • New titles and additional copies of eBooks and eAudio books through OverDrive with your Library card.  This includes over 4,000 Duke Classics that have unlimited simultaneous usage.
  • TumbleBooks, AudioCloud and Teen Cloud online products are available to anyone through our webpage (no library card needed).
  • The Library’s public Wi-Fi is available from many areas of the parking lot 24/7.  Please remember to adhere to social distancing.
  • Look under our Research Page to find Newsbank, an online newspaper resource.  Northwest Arkansas Democrat-Gazette articles are updated daily.  A Rogers Public Library card is needed.
  • Downloadable audio and eBooks at Library2Go and RBdigital.
  • Downloadable magazines at RBdigital.
  • Downloadable and streaming music at Freegal.
  • Mango language.
  • And much more. 
Staff is still working and encourages you to call 479-621-1152 or email rplaskalibrarian@rogersar.gov if you need assistance.

Rogers Historical Museum


The Rogers Historical Museum is closed until further notice. Staff is continuing to work in the building and encourages you to call the Museum (479-621-1154) or email (museum@rogersar.gov) if you need any help researching Rogers' history. 

Adult Wellness Center


The Adult Wellness Center (AWC) serves as the most valuable amenity provided to the 50+ community in our region, and our number one priority is to maintain the health and safety of our members. Due to COVID-19, the AWC is temporarily close until further notice. During the closure, AWC staff will be cleaning, sterilizing and doing routine maintenance on the facility as we prepare for the return of our members.

Rogers Animal Services


We are instituting new protocols designed to minimize contact with the public and protect Animal Control Officers health during this crisis. We will let you know if there are any more changes to our operations as they become necessary.

Things to know:

1. We will start setting appointments at 10:30AM each morning.
2. We will not schedule appointments from noon to 1:00 for lunch.
3. If a customer needs to reclaim an animal they will still need to make an appointment.
4. We will schedule appointments in 30 min increments (with the last appointment allowed to be scheduled at 3:30PM.
5. We will need to have a customer’s name and phone number to schedule an appointment it.
6. If you need a license for your dog or cat, then you can email or fax a copy of your pet's rabies certificate to us. Our email is animalshelter@rogersar.gov. Our fax is (479)621-1104. We can take payment over the phone.
8. Citizens may no longer bring stray animals into the shelter. Call us and we will send an ACO to investigate.
9. If you see a stray dog and/ or you have possession of the animal call (479)621-1197. We will instruct you on what you should do so that we can gain custody of the animal.

Please provide us with the information we ask for during the call. If you are not willing to provide the information that we need or refuse to abide by our instructions we will not be able to provide you with assistance.

Rogers Water Utilities 


The Customer Service Lobby at Rogers Water Utilities is closed to walk-in customers. The drive-thru remains open, and the friendly and knowledgeable Customer Service Team is still available to assist by phone (479-621-1142) or by email (service@rogersar.gov). 

You are encouraged to interact with RWU remotely whenever possible for the health and safety of customers and staff. The following options are available for making payments without visiting Rogers Water Utilities: 

  • Mail in payments. For your convenience an envelope is provided in your monthly billing statement.
  • Call Customer Service and set up automatic bank draft.
  • Leave a bill payment in our on-site drop box – 24 / 7.
  • Visit our website and make online payments. www.RWU.org (fees apply)
  • Make a payment by Phone (833) 362-3803 (fees apply)
IF YOU WOULD LIKE TO HELP YOUR COMMUNITY: 

Rogers Water Utilities partners with Our Healthy Communities to provide assistance to customers who are struggling to make their water utility payment through Help to Others (H2O). This program allows Rogers Water Utilities customers to contribute a set additional amount on their monthly payment to go directly to assisting other Rogers Water customers in need. We believe “Charity begins at home,” and many of our Rogers Water Utilities employees participate voluntarily in contributing to H2O as well as other charities in our community to assist our neighbors.

Help to Others provides assistance to Rogers Water customers who face unexpected hardships such as medical emergencies, temporary loss of employment, unexpected financial shortfalls beyond individual control, and other unfortunate situations. If you are interested in participating in Help to Others (H2O), please call our office at (479) 621-1142. You can also make a one-time donation at our drive-through, the RWU night-drop box, or by mail. For more information go to www.RWU.org/new-customers/services-and-information/ or www.OHCNWA.org

Rogers District Court


The Rogers District Court announced a Rescheduling Order, signed by Honorable Judge Chris Griffin, on Tuesday, April 28, 2020. As part of this Order, all "in person" court appearances will be rescheduled for after May 31, 2020. 

All Pro Se litigants will receive written notice of their new court dates and all represented parties will have notice sent to their attorney(s) in accordance with the terms of the court’s Order. Both City and County Prosecutors are still working and available for defense counsel to contact and attempt to resolve cases via written plea agreements. It is highly encouraged for defense counsel to resolve as many cases as possible through written plea agreement without necessitating a court appearance regardless of how far out the case may be set.

The Defendants will still be given the standard 14 days to appear to arrange their payments and public service. The front windows of the court are still open and being staffed by the court clerks. Due to the fact that many of our public service work locations are not accepting workers at this time, the Defendants will be given a minimum of 90 days to comply with public service work requirements. Further, fines will not be set for a first payment until 90 days after their initial appearance at the front window. 

Please click HERE to see the full Order and more specific information.

Rogers Recycling Center


The Rogers Recycling Center and Yard Waste Facility is open for normal business hours. The Convenience Center, operated by the Solid Waste District, is open; however, you MUST be wearing a mask or you will not be allowed to enter the facility. Please note that there is very limited space for persons wishing to perform community service work at the Recycling Center. 

Ozark Regional Transit (ORT)


On March 26, the Secretary of Health put a directive in place to limit public gatherings to 10 or less people. In order to be compliant with this directive, Ozark Regional Transit will limit the number of passengers on buses to a maximum of 9 persons with the 10th person being the operator. 

In cases where there are more than the maximum allowable at a stop, the operator will notify the prospective passengers that the bus has attained the maximum allowable and the remaining passengers must wait until the next bus.